Domala Aide Services Privacy Policy
1. Location Access
Smoothly, the Domala Aide Services app and Domala Aide Services Buddy app both require live location access.
Why We Need Location Access:
- To connect customers with the nearest Domala Aide Services Buddy based on real-time distance.
- To track live routes of ongoing services such as cab rides, deliveries, or on-site visits.
- To ensure safety during trips or home visits through route monitoring.
- To calculate service charges accurately when they depend on travel distance or time.
When We Use Location:
- When the app is open and in use (foreground).
- When the service is actively ongoing, and the app may run in the background to track movement safely.
If you disable location permission, some features like booking confirmation, route tracking, and live service updates may not function properly.
How We Protect Your Location:
Your location is used only to operate the app features and is never shared with anyone outside of Domala Aide Services. We do not sell, trade, or misuse your location information for advertising or unrelated purposes.
2. Contact List Permission Policy
Our apps request access to your contact list to enable the SOS (Emergency Safety) feature.
Purpose of Contact List Access:
- Both customers and Domala Aide Services Buddies can add trusted contacts (family, friends, colleagues) to an SOS list.
- Call for help instantly if they feel unsafe or face an emergency during a service.
- Reach the Domala Aide Services Support Team directly.
How It Works:
- You grant permission for contact access.
- You manually select who to add to your SOS list.
- The app only reads those selected contacts — it does not upload your full contact list.
- In emergencies, you can call your SOS contact or DAS Support with one tap.
This feature ensures safety and peace of mind for both users and buddies.
3. Information We Collect
To deliver reliable, personalized, and secure services, we collect the following data:
a. Personal Data
We may ask for:
- Full Name
- Email Address
- Mobile Number
- Address (including PIN/ZIP code, City, State, Country)
- Aadhaar or other ID verification details (for Domala Aide Services Buddies)
- Profile Photo (optional but helps customers recognize their buddy)
We use this data to:
- Create and manage your account
- Match you with suitable services or customers
- Send important updates, invoices, or promotions
- Verify identities to ensure platform safety
b. Usage Data
Automatically collected when you use our app, such as:
- Device type and operating system
- IP address
- App version and features accessed
- Date and time of use
- Crash reports or diagnostic logs
This helps us improve app performance and resolve technical issues quickly.
c. Location Data
Used to:
- Show available buddies near the customer
- Navigate to service locations
- Monitor service routes for safety
- Calculate travel-based charges
d. Cookies and Tracking Data
We use cookies to make your experience smoother:
- Session Cookies: Keep you logged in securely.
- Preference Cookies: Remember your settings (like language or theme).
- Security Cookies: Protect your data.
- Advertising Cookies: Show you relevant offers and promotions.
You can disable cookies anytime, but it may affect some functions.
4. Why We Use Your Data
- Provide, manage, and improve our services.
- Match customers with the nearest, best-rated buddies.
- Send booking confirmations and service updates.
- Offer customer and buddy support.
- Ensure safety, trust, and service quality.
- Communicate offers, new features, or local opportunities.
- Detect fraud or misuse of the app.
- Comply with legal and tax requirements.
Your data helps us keep the DAS ecosystem safe, efficient, and personalized for every user.
5. Data Retention
We store your data only as long as necessary to:
- Maintain your account
- Complete ongoing services
- Resolve disputes
- Meet legal or audit requirements
After that, your data is securely deleted or anonymized.
6. Data Sharing and Transfers
Your information may be stored on secure servers located in India. If you are outside India and use our app, your data will be processed in India under the same protection standards.
We only share information:
- With trusted third parties (payment gateways, OTP verifiers, etc.) who help run the app.
- With government or law authorities, only if legally required.
- With your consent, for example when you request a third-party integration.
We never sell or rent your data to advertisers or outside companies.
7. Security of Your Data
We use advanced security measures like:
- Data encryption (SSL/TLS)
- Secure access control
- Regular audits and system monitoring
Despite all efforts, no system is 100% foolproof. If a data breach occurs, we will notify affected users and take immediate action.
8. Rights of Users and DAS Buddies
You have full control over your data. You can:
- Access or review the personal data we hold
- Request corrections to inaccurate information
- Ask for deletion of your account and data
- Opt out of promotional messages
- Withdraw permissions for location or contact access anytime
To exercise these rights, contact us at support@DAS.com.
9. Policy Updates
We may update this Privacy Policy occasionally to reflect new laws or features. We will notify users and buddies of any major changes through app alerts or emails. Please check this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, feedback, or concerns about your privacy, reach out to:
Domala Aide Services Private Limited
Email: support@DAS.com
Website: www.Domsaideservices.com
In Summary:
- Your data is collected only to make the app work safely and efficiently.
- We never sell or misuse your information.
- Both customers and Domala Aide Services Buddies are equally protected under this policy.
- We believe in transparency, trust, and data security at every step.
